Shipping Policy
Last updated: 23 Dec 2025
Thank you for shopping with DozeGo. Below you’ll find everything you need to know about how we process and deliver orders.
Order Processing
- Orders are processed within 1–2 business days (excluding weekends and public holidays).
- Once your order has been processed, it will be dispatched and you’ll receive a confirmation email with tracking details.
Shipping Times
We offer tracked shipping to Australia and international destinations.
- Australia: Estimated delivery: 5–10 business days
- International Orders: Estimated delivery: 10–15 business days, depending on destination
Please note that delivery times are estimates and may vary due to factors outside our control, such as customs clearance, public holidays, or courier delays.
Shipping Costs
- Shipping costs (if applicable) are calculated and displayed at checkout.
- Any promotions or free shipping offers will be clearly shown on the product page or at checkout.
Tracking Your Order
- All orders include tracking.
- Once your order ships, you’ll receive an email with your tracking number so you can follow your delivery.
Delays & Peak Periods
During busy periods (such as sales events or holidays), delivery times may be slightly longer than usual. We appreciate your patience and understanding.
Incorrect Address or Delivery Issues
Please ensure your shipping address is entered correctly at checkout.
- DozeGo is not responsible for delays or lost parcels caused by incorrect or incomplete addresses.
- If your order is returned to us due to an address issue, additional shipping fees may apply to resend the order.
Questions or Support
If you have any questions about shipping or your order, please contact us at:
📧 Email: admin@dozego.com
Our team is happy to help.